San Diego, , United States
As a Data Scientist in the Enterprise Analytics and Data Science team at Petco, you'll work on projects to discover insights that will drive strategic decision-making and optimization for our customer membership programs. These insights will be generated through advanced customer analytics and the development of machine learning models, which will involve the following:
Data generation: Use customer, operational and interaction data to build datasets that can be consumed by various models and reports in the company. Analytical modeling: Data modeling, exploratory data analysis, and feature selection using advanced statistical methods and techniques. Model Validation: Calibrating models to provide interpretable and repeatable outputs by using various metrics like ROC, RMSE, quantile loss, etc. Deployment: Model output will be consumed by various teams to create a customer experience that is the best in the industry. Documentation: Clear documentation of the objective, statistical model, and results.
Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
Build, maintain, optimize, and productionize machine learning frameworks to quantify the impact our actions on Petco’s omni-channel business. Create new data pipelines using the latest technologies that seamlessly integrate with multiple databases at Petco. Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving system performance. Analyze historical data to identify trends, support decision making, and identify scalable opportunities and collaborate with business stakeholders to assess impact. Utilize code (Python/R/SQL) for data analyzing and modeling algorithms. Apply statistical or machine learning knowledge and/or build decision-making models to identify and propose solutions for specific business problems. Conduct written and verbal presentation to share insights and recommendations to audiences of varying levels of technical sophistication. Conducts tracking and measurement of KPIs related to recommendations and socializes to the broader teams. Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters. Provide requirements to develop analytic capabilities, platforms, and pipelines. Mentor data scientists and associate data scientists on technique and process.
Other Duties and Responsibilities
Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.
Independently prioritize and accomplish multiple tasks within established timeframes.
Perform other related duties, tasks and responsibilities as required, assigned and directed.
Education and Experience
Advanced degree in Statistics, Math, Engineering, Economics or related field
Ideal candidate will have experience working with Machine Learning/Deep Learning to address real world problems; related experience working in a retail organization and/or supporting subscription-based programs or services would be a strong plus
2+ years’ experience in business analytics and data science
Proficiency with SQL and multiple analytics tools required; Python or R strongly preferred
Hands on experience with BI tools; Tableau /R shiny/Looker
Must be self-driven and passionate about retail and must be customer centric.
Demonstrable track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
Ability to explain/present complicated/advanced analytical methodology and results to non-technical audiences
Excellent communication skills as well as quantitative modeling, statistical analysis skills and problem-solving skills
Demonstrate Adaptability and Desire to Learn - Works productively in the face of ambiguity or uncertainty. Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates feedback, without becoming defensive.
Perform Analysis - Integrates information from a variety of sources to arrive at a broader understanding of issues (e.g., company reports plus in-store observations).Defines issues clearly despite incomplete or ambiguous information. Identifies the key issues in complex or ambiguous problems. Approaches problems or issues systematically, looking for connections, trends, and potential causes. Probes and looks past symptoms to determine the underlying causes of problems and issues.
Plan and Execute - Develops realistic plans (e.g., action steps, timelines) to accomplish objectives. Acquires and leverages resources, processes, and tools to achieve business goals. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Holds him/herself and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures). Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality.
Produce Results - Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts to successful completion and closure. Takes personal responsibility to make decisions and take action.
Good Partner - Identifies and anticipates customer requirements, expectations, and needs. Seeks feedback from customers to identify improvement opportunities. Follows up with customers to ensure problems are solved. Continually searches for ways to improve customer service (including the removal of barriers, and providing solutions).
Use Professional Judgment - Makes logical, rational, and integrative decisions, and arrives at sound conclusions. Chooses the best alternative(s) based on a review of pros, cons, tradeoffs, timing, and probabilities. Evaluates the consequences and implications of alternatives, actions, or decisions (e.g., impact on sales, returns, customer loyalty). Makes timely decisions, balancing analysis with decisiveness.
Most tasks are performed while seated indoors at a personal computer. Limited travel to vendors, seminars and/or conferences may be required periodically throughout the year.
Interaction with numerous internal departments including, but not limited to Information Systems, Analytical Services, Merchandising, Content, Creative and Marketing are a nearly daily occurrence and may range from the routine exchange of information to the analyses, evaluation and resolution of complex logistical issues. Externally, the position will work with technology & creative partners, and product/service vendors usually exchanging information, providing instruction, or resolving somewhat complex problems.
The above description is meant to provide an overview/summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. Petco reserves the right to modify the content formally or informally, either verbally or in writing, at any time without advance notice and employees are required to follow any other job-related duties/functions requested by their supervisor. Further, all employment at Petco is of an at-will nature and, as such, the company reserves its right to terminate any position or employee (with or without notice and with or without cause) within its discretion.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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