Job details Job Type Full-time Overview: We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Role: Server/Network Technicians Profile (Operations): Location: VA: 43940 Digital Loudoun Plaza, Ashburn, VA, 20147 2+ years of data center experience understand cabling Rack elevation Hardware System troubleshooting servers and Switches (Network troubleshooting ) Basics of Linux / network CLI commands Appetite to learn new thing and be a team player . Note: Mentioned datacentre experience dates. Candidate should be able to provide proof of Covid-19 Vaccine at the time of joining. Hardware Troubleshooting Support Minimum 2 to 4 years’ experience in DC support Support hardware faults and customer requests Managing assigned issues and working based on priority level Using web-based tools for managing and locating hardware in data center suites and storage rooms Being able to identify a variety of server components and their functions Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards) Replace server hardware components Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teams Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE) Interfacing with internal customers to coordinate troubleshooting and downtime in a professional manner Submitting RMA requests for replacement parts Resolve tickets and tasks within SLA/SLO Update all tickets on a weekly basis at minimum Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair process Network Troubleshooting support Network Traffic Shift queue and respond to tickets Respond to requests from NRE regarding general network troubleshooting Support NRE CM's for switch replacements and other issues Benefits @ Wipro Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.