Full Job Description Who We Are: Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer and Partner Experience (CXPE) group is transforming how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud DevOps and Release teams are charged with leading the lifecycle of services—from inception and design, through deployment, operation, refinement, release and eventual decommissioning for the CXPE group. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers. What You’ll Do: Consult and collaborate with track teams to modernize software development maturity Cloud-Native Application Architecture Serverless Cloud Architecture (Microservices such as lambda functions) CI/CD Pipelines Data API layer / UI Presentation layer Design and implement scalable web services, applications and APIs Design software system architecture Advise on and Architect for Cloud Solutions to iterate on current state. Functionally decompose complex problems into simple, straight-forward solutions. Fully and completely understand system inter-dependencies and limitations. Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. Lead technical and design discussions to help teams speed their adoption of new technologies and practices. Drive POC projects to build out new capabilities by evaluating/enhancing the development landscape using emerging technologies in a multi-cloud environment. Lead the design, implementation, and administration of platform tools to support the release of software products to both pre-production and production environments. Oversee, innovate, create processes, software, and tooling that continuously improve the availability, scalability, latency, and efficiency of our infrastructure. Tackle complex infrastructure challenges with scalable, observable and measurable automation and CI/CD solutions. Completing data structures and design patterns Troubleshooting and bug fixing Writing technical documents Meet with various software teams to define the scope and scale of projects Use most efficient programming paradigms to solve problems (functional or OOP) Learn more about CX Cloud at: https://www.cisco.com/c/m/en_us/customer-experience/cx-cloud.html Who You'll Work With: Residing in the CX Cloud Operations team, this role will work across functions, and partner with other engineering teams within the Cloud Ops team, the CX Cloud Platform, Security, Release, and Applications teams. Every day and every interaction will be unique, engaging with a diverse representation of Product Management, IT, Digital Transformation and our architecture and delivery teams to establish and mature our practices and approaches. Who You Are: Proven operational knowledge of Cloud components (AWS, GCP, Azure etc), innersourcing, DevOps pipeline, IAC tooling and Container technologies. Excellent communication skills and the ability to develop and maintain effective internal and external working relationships. Work history in agile software development is highly desirable Hands-on experience working with big data tools such as GraphQL, Map Reduce, Spark, Sqoop, Kafka, Flume, etc. Experience with test-driven development and automated testing frameworks. Experience with Scrum/Agile development methodologies. Execute full software development life cycle (SDLC) Programming experience with at least one modern language such as Java, .NET, Python, JS Hands on skills in AWS Terraform, Docker, Kubernetes, Cloud Native Container Orchestration BS in mathematics, statistics, computer science or other related field, or equivalent professional experience. AWS Certified highly desired. Why Cisco: #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.