Mountain View, View, United States
Bachelor's degree in Computer Science or equivalent practical experience
Experience in stakeholder management and/or customer-facing experience translating technical concepts and solutions to non-technical and executive audiences
Demonstrated knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
Excellent technical leadership, project management, analytical problem-solving, and troubleshooting skills
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
The Library Services team within Google Users and Products (gUP) Digitization Services (D10n), provides a critical link between Digitization Operations, Google Books Product, and Engineering. As a Product Solutions Engineer (PSE) you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions, and act as a partner and consultant to those you are working with. You will build tools and automate product workflows, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will lead strategic projects, including the increased automation of core data operations functions, prioritization of incoming requests from across Google Books, and the development of new features for management of our library-partner, library and user-experience solutions and metadata programs, working closely with core Software Engineering teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Analyze and resolve technical problems and roadblocks around data and tools access.
Identify opportunities to optimize and automate workflows across a wide variety of projects.
Work closely with Product Managers and Software Engineers to improve or develop Google Books tools and features, and support data flows.
Collaborate with partner, user-facing and engineering teams to write code and implement tools to improve troubleshooting efficiency and the end-user experience.
Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.