Genesys Cloud Engineer

 Charlotte, , United States

 Full Time

Job Details

Infosys is seeking a Genesys Cloud Engineer. This position you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Candidate must be located within commuting distance of Charlotte, NC or be willing to relocate to the area. This position may require travel in the US. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience Experience with Genesys Cloud Preferred Qualifications: At least 5 years of designing experience in Telephony applications using Genesys CTI (Computer – Telephony integration) libraries Should have diverse background in contact center technologies, call routing and an in-depth knowledge of how call flow is designed. Should have experience in Genesys 8.5 and Genesys cloud transformation & implementation Should have 5 years of experience in Genesys on-premises Interaction Routing (IRD/Composer/ORS/designer) development Minimum 5 years of experience in Genesys product like framework conversion manager, IRD/Composer/ORS, SIP, Outbound, GVP Should have knowledge in design and production support of Genesys CTI application, contact center voice platform and adjunct technologies such as Virtual Hold Experience with Java/JavaScript, Eclipse IDE and XML(SCXML/VXML) added advantage A solid foundation of computer and network fundamentals are required for this role Ability to work in team in diverse/ multiple stakeholder environment. Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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