Position Summary... What you'll do... Supports basic and complex infrastructure systems by monitoring alerts, problem tickets, operations, customer and help desk requests, and e-mails; collecting documentation to troubleshoot problems (for example, collecting dumps, error messages); assisting in the analysis of problem documentation; providing input to find solutions; minimizing impact of problems; involving suppliers as needed; communicating findings and status updates for customers; and carrying an on-call pager as needed. Initiates action based on information from system monitors by recommending and adjusting the system in accordance with procedures; using established escalation procedures; and engaging the suppliers as required. Ensures the development of team member's skills and abilities by providing support to less experienced team members; providing training to others on technical competencies and team processes; receiving training from team members, job assignments, classroom, technical books, and other readings; and identifying and sharing recommended improvements. Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments; tracking and reporting time spent on projects; contributing in team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team. Identifies and develops Information Systems Division (ISD) systems within the guidelines identified in the Information Systems Development Life Cycle (ISDLC) by identifying requirements for writing, testing, and debugging programs and scripts; using commands, utilities, or control languages; participating in code reviews; creating and implementing test scripts and procedures; implementing third-party software or hardware solutions; and compiling and reviewing documentation. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. This position is responsible for assisting in the operation of live events, including the scheduling and managing collaborative technologies and setting up the audio-visual equipment, plus personnel training. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the Department as assigned and/or as necessary. ISD jobs could include pager responsibilities. Schedule and manage events via Microsoft Teams and Zoom. Provide Remote Connection details to event organizers to share with their participants. Coordinate equipment for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, computers, etc. Capability to fine tune and troubleshoot components on an as-needed per event basis. Ability to understand signal flow and processing as well as the ability to communicate this to others. Communicate with Event Producers effectively as well as explain our services to technical and non-technical customers and clients as needed. Assist customers with finding and scheduling appropriate meeting rooms. Train customers to use self-service tools to schedule their own spaces, services, and resources. Assist customers with finding event services including production, live streaming, and remote recording. Provide courteous phone and chat support to customers. Supports basic and complex infrastructure systems by monitoring alerts, problem tickets, operations, customer and help desk requests, and e-mails; collecting documentation to troubleshoot problems (for example, collecting dumps, error messages); assisting in the analysis of problem documentation; providing input to find solutions; minimizing impact of problems; involving suppliers as needed; communicating findings and status updates for customers; and carrying an on-call pager as needed. Initiates action based on information from system monitors by recommending and adjusting the system in accordance with procedures; using established escalation procedures; and engaging the suppliers as required. Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments; tracking and reporting time spent on projects; contributing in team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team. Process intake requests through different phases: creating the event, supporting the event, and processing post-event reports/links/etc. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 1 years systems engineering experience., As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Hardware assembly, maintenance, or support, Project Design, Troubleshooting and code analysis, Working with common programming languages (for example, C++, Pearl, Visual Basic), Working with TeamForge Primary Location... 508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America